It's the little things

Charter, we've had our issues. Since I canceled the TV service, they've gotten fewer, although sometimes your internet speeds Need HELP. But it's the little things. Like, when I go to login to my account. And it says "Welcome New Account". 1) I am not a new account. Been with you for 10+ years now. 2) The sentence hurts my heart. Do you mean "Welcome to your new account"? Do you think my name is "New Account?" Really, we know each other better than that by now.